After order is placed please allow 3-6 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally, shipping takes about 48-72 hours. When your order is shipped we will email you with a tracking number. We only ship to the address provided. After orders are placed we are unable to make any changes to your or including shipping addresses. ALL ORDERS MUST BE SIGNED FOR. In the event that your package is left at the post office after several delivery attempts and comes back to us, we will notify you via email. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order. Pickup at store location is optional.